Returns & Refunds Policy
Effective date: September 12, 2026
We want you to be confident ordering from MiraChlor. If something is wrong with your order,
contact us and we will make it right.
1. Return window
Unopened products in their original, undamaged packaging may be returned within
30 days of delivery for a refund or exchange. Products must be in resaleable
condition with all labels intact.
2. Damaged, defective, or incorrect items
Please inspect your delivery when it arrives. If a product arrives damaged, is defective, or
is not what you ordered, contact us within 5 business days with your order
number and photographs of the item and packaging. We will arrange a replacement or a full refund
and cover the return shipping cost.
3. What cannot be returned
- Products that have been opened or used — for safety and hygiene reasons, opened medical
device solutions cannot be restocked; - Products that have been stored outside the conditions stated in the product labelling
(for example, frozen or heat-damaged stock); - Special orders or custom-labelled items; and
- Products returned after the 30-day window without our prior agreement.
4. How to start a return
Email [email protected] with your order number, the
item(s) you want to return, and the reason. We will send you return instructions and, where
applicable, a return authorisation. Please do not ship anything back before receiving those
instructions — unauthorised returns may be refused.
5. Refunds
Once we receive and inspect the returned item, we will notify you of approval. Approved
refunds are issued to the original payment method within 5–10 business days of
approval. Wholesale accounts on invoice terms (NET-30 and similar) will receive a credit note
against their account instead of a card refund.
6. Return shipping costs
If the return is due to our error (damaged, defective, or wrong item), we cover return
shipping. For change-of-mind returns of unopened product, the customer covers return shipping
and the original outbound shipping is non-refundable.
7. Shelf life and storage
MiraChlor products have a 24-month shelf life from manufacture and do not
require refrigeration. Store at room temperature, out of direct sunlight, and do not use product
beyond its expiry date.
8. Exchanges
If you would like to exchange an unopened product for a different formulation, contact us —
we will confirm availability and any price difference before shipping.
9. Questions
Letus Corporation
Letus Corporation
8506 SE Foster Rd, Portland, OR 97266, USA
Phone: +1 503-477-3661 · Hotline: 877-775-3887 · Email: [email protected]
Email: [email protected]
Phone: 503.477.3661